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Magoosteruk's avatar
Magoosteruk
Tuning in
6 months ago

Yet again failed installation!!!!!

4th failed install! Put the box on the wall in November, however apparently there is a fault further up the line. Still not fixed but the virgin idiots continue to schedule installs and expect me to wait at home only for the engineer to arrive and confirm there is a fault up the line! Zero comms or resolution so if nothing concrete within 48 hours I am going to cancel contract, this is pathetic and totally unacceptable!!
Contact me virgin if you wish to resolve this- last chance!!!

1 Reply

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    6 months ago

    Hi Magoosteruk, thank you for your post.

    We're really sorry to hear about the poor experience you've had and that you're thinking of leaving us 😔

    In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel