Why are you charging me for Netflix
I have been billed for Netflix when I have my own Netflix and pay for it through them. I cannot afford to pay this twice, I want it cancelled now please. You have no right to do this.
Forum Discussion
25 Replies
- Kath_P
Forum Team
Hi Voluptasse1,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear that you are being charged for Netflix. In order for this to be added to your bill, someone would have needed to have logged into the Netflix account and updated the payment details to pay through Virgin Media. There would have been a few confirmation pages and the PIN would have also needed to be entered.
The Netflix billing isn't something we can activate from here. It's worth checking your V6 box to see if the account logged in matches the account you're also paying for through them as usually once you opt to pay through Virgin Media, the payment is then not taken separately too so if this is happening, it sounds as though you've created a new account rather than logging in to an existing account.
To cancel paying Netflix through your Virgin Media bill, you will need to log in to the Netflix account directly through them and either cancel the account or update the payment details to another method.
Keep us posted on how things go.
Thanks,
I logged into my OWN Netflix which asked me to put a pin in as for some reason you had kicked me out. I would like this removed immediately please. I am struggling already and I cannot afford to pay for Netflix twice.
- Kath_P
Hi Voluptasse1,
Thanks for coming back and confirming it was your own Netflix account. If this is the case then when you've selected to pay via your Virgin Media bill this would take over the original payment method on file so you wouldn't have paid twice for the same month. You can check this in your Netflix billing.
As mentioned above, to remove Virgin Media as your billing option, you'll need to log in to your Netflix account and update your payment method. We're unable to start or stop the billing from here. It has to be done directly via Netflix.
Many thanks,
a moment ago
Exactly same here. Being charged for Netflix when it's already included in my bundle. Called you three times now. You said you would refund me this month for last month but on this month's bill you e charged me again. I'm 76 years old. Why are you doing this. If you don't sort this you can cancel my contract and I'll go back to sky. Your calls are recorded. You promise things that you never follow through with.
- Paul_DN
Hi JAFFAORANGE47,
Thank you for reaching out to us in our co9mmunity and welcome back, sorry to hear you are being charged for Netflix when it is part of your package, this can happen if you have Netflix premium as you only get the standard free and the difference will be charged extra, have you checked which option you have?
Regards
Paul.
Virgin media are shocking, I’ve had this problem for 4 months and we have no Netflix account. Clearly a problem at virgin media. I can’t wait to leave the contract
Exactly same here. Being charged for Netflix when it's already included in my bundle.
Being charged for Netflix when it's already included in my bundle. Called you three times now. You said you would refund me this month for last month but on this month's bill you e charged me again. I'm 76 years old. Why are you doing this. If you don't sort this you can cancel my contract and I'll go back to sky. Your calls are recorded. You promise things that you never follow through with.
- Paul_DN
Hi JAFFAORANGE47,
Thank you for reaching out to us in our co9mmunity and welcome back, sorry to hear you are being charged for Netflix when it is part of your package, this can happen if you have Netflix premium as you only get the standard free and the difference will be charged extra, have you checked which option you have?
Regards
Paul.
This is crazy, virgin have charged me for Netflix since January…I haven’t asked for it and don’t have an account with Netflix but they charge me every month. It took 9 months to finally get a refund of £111 but then they continue to put it on my bill. So I have had to cancel my contract as I can’t deal with the stress anymore. I will be disconnected 29/12/23 and my final bill has Netflix on it too 😡 They’ll owe me £15.99 x 3
its like stealing! Frankly disgusting. Can’t believe I have to cancel totally to stop being charged for things I don’t have. Off to BT I go
- Alex_RM
Morning JoolyB,
Thanks for posting, and very sorry to hear of the trouble you've had with the billing, we're sorry you've decided to leave us.
So I can take a closer look at your billing to ensure things are correct, I've popped you over a private message.
Alex_Rm
Maybe you could sort mine out too as I cannot afford these extra charges and I don’t have an account with Netflix to cancel so I don’t know why you are charging me for it. It is stealing! I will be taking this further if I don’t get a resolution soon
They have done exactly the same to me. I have spoken to people who confirm I do not have Netflix on my account and then they charge me for it. I keep getting told to contact Netflix but I do not have an account!!!! Absolutely crazy.
Im thinking of moving to Sky too if they don’t sort it out soon
I am having exactly the same issue. I already have Natflix account directly with Natflix and i pay for this separately. However when i joined Virgin Media, they have added further £15.99 per month - this is a second subscription. V Media claim that someone in our house set it up and it has nothing to do with them and we have to speak with Natflix. We have spoken with them twice and they have confirmed that we only have one problem. Thankfully it is being looked into by the Comm support team and hope it will be resolved and V Media stop charging me £15.99 per month and refund me for past 11 months. It is clear looking at the other messages, it is a hick up by V Media itself
May I ask if this issue was resolved for you?
- Arissa_H
Hi Nasreen2609 👋🏼.
Thank you for posting and sorry to see you are having issues with your Netflix ☹.
I can see one of our team members is in a private message with yourself trying to get this resolved for you, we advise to continue through there to avoid any confusion.
We will do everything we can to help.
I've been told that this is effecting 3,000 customers and you're aware of the issue still happening. We've been charged for Netflix (we don't have a netflix account, nor do we use this "box" you talk of - it's still packaged away never opened) and yet get charged every single month for Netflix. I have been calling since March - every month, credit is then put back on....and I'm charged again! Causing major stress to our new family and I will be seeking legal advice. This is theft - I have also requested copies of the transcripts of every call made this year, which will be evidence that I've asked multiple times to remove netflix / stop charging me and that I've been advised by Mark in your customer resolutions team that it's a known issue and your faults team will resolve - this was over a month ago. Been charged again since....
