Forum Discussion

gorners09's avatar
gorners09
Tuning in
2 years ago

Where does it display your current package?

Can someone point other where you can see your current package on the app or the website? I cannot find this detail anywhere. All I can see is that I’ve got broadband, not the package I.e. M250. Without going into detail I’ve had some changes around Volt so it would be really useful to see this information. 

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 years ago

    Hi gorners09 

    Sign into /my-virgin-media  and under "Your Account"  click on "Your Package" - which takes you to /my-virgin-media/your-package 

    You can view full account information (account start date, any applicable discounts, end date of any applicable discounts, package details etc ) by clicking on View Contract  (See screenshot)

     

    • gorners09's avatar
      gorners09
      Tuning in
      2 years ago

      Thanks. It never dawned on me to try a laptop. Found it on there, still don’t see an option on the mobile but that’s fine. 
      Lucky I’ve checked as by applying the Volt benefits it seems they’ve put my contract up to a higher price 😩

      • newapollo's avatar
        newapollo
        Very Insightful Person
        2 years ago

        Hi again gorners09 

        As far as I'm aware applying Volt benefits shouldn't increase your bill or tie you into a new contract. It might be an idea to speak to Billing, or wait a day or two for forum staff to pick this up and check your account.  Contacting billing might be better though as forum staff can't make any package changes.

        Just for further reference using the My Virgin Media app on my mobile, at the top of  the home screen are icons for Broadband, TV, Phone and Mobile.  Clicking on each of those icons gives a brief overview of what's in each tier that I'm subscribed to.

        Also if I click on Bills using the app it brings up my latest bill, along with links to previous bills.  Each of the bills is broken down to show what's in my package.

        EDIT - corrected typos, I think I need new batteries in my keyboard.

  • Lee_R's avatar
    Lee_R
    Forum Team
    2 years ago

    Hi gorners09 thanks for posting and welcome back to our community.

    We cannot really add anything to what the fantastic newapollo has already advised in regards to viewing your package online or our app.  I'm happy to have a look at your account on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R