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Mno7an's avatar
Mno7an
Joining in
2 years ago

Where do I find my broadband contract end date??

Hi

 

I don't seem to be able to find the end date of my contract anywhere? I've looked everywhere on my account etc. My bill states when it starts but nothing about when it ends.

 

thanks

3 Replies

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 years ago

    Hi Mno7an

    Your contract doesn't have an end date.  The contract are for minimum contract periods (generally 18 or 24 months) often with a discount for tjhat minimum period. You need to give a minimum of 30 days notice to cancel the contract, and pay early termination fees if cancelling within that minimum term.

    You should sign into My Virgin Media and check the contract dates in there

    https://www.virginmedia.com/my-virgin-media 

    The link to the contract is on the page as shown in the screenshot below.

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    2 years ago

    You should have had a contract as a PDF attachment by email. Mine says this:

    Minimum period: 18 Months

    If you end your service(s) before 27th February
    2025 you may have to pay an Early Disconnection
    Fee.

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    12 months ago

    Hi Mno7an 

    Welcome to our community forums and thank you for your first post.

    As mentioned by our community, you should have received a PDF contract when you first signed with us. You can also find your contract in your online account here You can also find out more about your end of contract here 

    Please let us know if you need any further help.

    Thanks,