Renewed and Upgraded my Broadband contract [No Switch Date]
Hi,
My current broadband package was due expire on 15/11/2024, when I signed into "My Virgin Media" account there was a new tlle "Your contract expires soon - Renew now to lock in your new price".
I clicked into this and selected the option to customize the package, from this selection I upgraded from 250Mbps to 500Mbps, and clicked through to the end of the process where I was issued a contract notifying me that my contract lengh would be extended another 18 months form the date of the renewal, being March 2026 it next needs to be renewed.
I reveived the confirmation email(s), and email copies of the new contract, however there is no go live date specified for the 500Mbps broadband, and when I currently sign into "My Virgin Media" I am still being met with the "Your contract expires soon" tile.
I'm looking to be updated on when I can expect the increase in speed.
For pricavy and security reasons I am not uploading the copy of the contract publicly to the forum, however if a Virgin Media representitive wants to reach out I can provide those details on request.
Many Thanks,
Ian
Hey IWFT, thank you for reaching out and a warm welcome to the community I am sorry to hear about this.
However you do need to worry, this is because when you upgrade like this ( online) it can take up to 10 - 14 working days for it to be processed.
Has it passed 14 working days?
If not it will update and become activate in this time, as long as you got the paperwork this is your confirmation.