Forum Discussion

Correal's avatar
Correal
On our wavelength
8 days ago

Weird emails about sent equipment.

Hi, my contract is now finished and I had packed away the superhub/tivo with cables and power plugs and handed into my local Yodel on the 8th of April. I've just had two emails with one saying to send back said items or face a fine and another from Yodel saying it is delivering Virgin Media items to my home soon. 

 

I have the tracking number from the receipt and pics of exactly what was placed into the box provided and sent back.

 

Needing Clarification on what is this item you have sent to me or if you have received the equipment back.

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  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    8 days ago

    Hi Correal 👋 welcome back to the community forum! Thanks for posting. 

    Sorry to hear these concerns about equipment delivery and returns. 

    It sounds like you've changed package and are receiving some new equipment, with the old items being sent back to us. If this is the case you've likely received an email from an automated system as we haven't yet processed the returned equipment. Sincerest apologies for any concern caused by this! There can be a bit of a delay whilst the equipment arrives, is processed, and any charges removed. Don't worry! The charges will get removed and the messages will stop. 

    We'd need to take a look at the account to see what the situation is with any equipment arriving. I will send you a PM to confirm a few details and take a closer look. You can find this in your inbox 📩 in the top right corner of the page. 

    Thanks for your patience in the meantime! 🌞