Forum Discussion

richam79's avatar
richam79
On our wavelength
15 days ago

Website issue with contract renewal

Hi I've logged in to my account to be greeted with the "Looks like it’s time to renew your contract - tap the button below to see next steps" message.  I follow the "Renew my contract" link that takes me to a page that says "Manage my package". I cannot continue past this page as it says "Next step: choose an upgrade to continue".  I do not want to add anything!  When I click the link I get a warning "To continue, customise your package using the options below" however, again, I do not want to add anything!  I remain out of contract and unable to do anything in my online account.  I do not want to spend hours and hours sorting this via a call centre or via WhatsApp, I just want to do this online.  Please can this be looked in to as I imagine I'm not the only one experiencing this issue.

2 Replies

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    15 days ago

    Hi richam79,

    Thank you for your post and welcome to the community.

    We're sorry for any issue you're having with renewing your contract. 

    What is it you're speaking looking for from a renewal?

    ^Martin

  • richam79's avatar
    richam79
    On our wavelength
    15 days ago

    I want to see what price you can offer me for renewing my existing package.  Last time my contract was due to be renewed there was a price offer in my account that I had the option of accepting. I can no longer find such an option. Instead, when I click "Renew my Contract" link, it takes me to the "manage my package" webpage. This only lets me continue if I add items to upgrade, something that I do not want to do.