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mitch092320's avatar
mitch092320
Joining in
4 months ago
Solved

We can't find an account with the details you've provided. Please contact us to register.

Hi,

Hope you are well

I am having the issue in the title when attempting to create an account with the details provided in the email received today. Apologies if I am doing it incorrectly!

After looking through older forum posts with this issue, I have tried both using the 8 digit account number + adding a 0 as a pre-fix. Using both lowercase, uppercase, and regular casing for last name. And etc.

Thank you for any help, many thanks!

Mitchell

  • Hi mitch092320 thanks for posting although we're sorry to hear of the concerns you've raised here.

    It might be an issue with the details we've got on the account on our side, we'll send you a PM to make sure they match what you're submitting so please expect a PM from us to arrive shortly and respond directly when you can!
    Many thanks

3 Replies

  • Hi mitch092320 thanks for posting although we're sorry to hear of the concerns you've raised here.

    It might be an issue with the details we've got on the account on our side, we'll send you a PM to make sure they match what you're submitting so please expect a PM from us to arrive shortly and respond directly when you can!
    Many thanks

    • kaka2's avatar
      kaka2
      Joining in

      Hi @Tom_W1, 
      I have the exact same problem as described.  "We can't find an account with the details you've provided. Please contact us to register"
      my account got 9 number. 
      Call center couldn't resolve it.

      Can you help?

      Many Thanks

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team

        Hi kaka2 

        Thanks for posting and welcome to the community. Sorry to hear of the online account issue.

        I'll send you a PM now to assist further.