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Hi, Hope you are well I am having the issue in the title when attempting to create an account with the details provided in the email received today. Apologies if I am doing it incorrectly! After looking through older forum posts with this issue, I have tried both using the 8 digit account number + adding a 0 as a pre-fix. Using both lowercase, uppercase, and regular casing for last name. And etc. Thank you for any help, many thanks! MitchellSolved49Views0likes3Comments