Forum Discussion

Mozart2's avatar
Mozart2
Joining in
2 days ago

VM O2 App- Still Unable to Register

Here is a simple question.

 

How do I register for the new Virgin Media O2 app if I am no longer able to access the email address that I used with the old Virgin app? (Because of this, I am unable to successfully verify my I.D.). 

 

3 months ago, I was assured (after several, lengthy chats with Virgin Media) that their IT team would be immediately notified of this problem. However, I have still not received any news from them of a practical solution (or, indeed, received any further news, at all, concerning this matter, from anyone at Virgin Media).

 

So, I continue to have to rely upon being lucky enough to be able to actually speak (after phoning,150) with an actual person, whenever I might need to check, or query, anything about my account (instead of quickly being able to simply use the Virgin O2 app). 

 

It seems that my simple question is not quite so simple after all? 

2 Replies

  • Mozart2's avatar
    Mozart2
    Joining in
    4 hours ago

    Unfortunately, the person that I spoke to (after calling 150), yesterday, was unable sort this ongoing problem out, despite patiently trying out a variety of possible solutions.

    So, I am still unable to successfully link my Virgin Media 02 I.D. to my Virgin Media account because the latter is registered with an old, email address that I am no longer able to access.

    • 3 months ago, I was told that the Virgin I.T. team would be immediately informed of this problem. I was given a Raised Ticket number of : PO13132454 and told that they would let me know when it had been solved. I am still waiting.
  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    24 hours ago

    Hi Mozart2,

    Thanks for your post and welcome back to our community. 

    We're sorry to hear about the issues you're having with the online account. 

    The phone team can now assist with this to ensure you can verify the account.

    We're unable to do this via the forums, however the phone team can help. 

    Please call on 150 from a Virgin Media Landline or 0345 454 1111 from any other phone.