VM New Customer TV Bundles
As of this morning, TV bundles now have the HUB5 and come with a Flex box not TV360 (for those HFC and RFoG areas of VM, the majority).
The product bundle web pages do not indicate it will be a Flex box without ability to record programmes. When you add to basket and checkout, it is then listed as a "Stream Box". The only TV bundle to show a picture of the Flex bos is the M125 bundle. The rest do not show anything.
New customers might sign up not being aware - expecting new customer complaints soon in this forum as a result.
VM, I think you need to make this clearer to your new customers before they add to their basket and checkout to avoid disgruntled customers later....
Biggest Combo NOT showing Flex:
M125 bundle Showing Flex
Actual Checkout of Biggest Combo:
News of Flex replacing TV360:
https://www.ispreview.co.uk/index.php/2025/04/virgin-media-uk-upgrade-to-hub-5-broadband-routers-on-all-tv-bundles.html