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Mike9299's avatar
Mike9299
Tuning in
1 month ago

VM contract renewal system didn't work properly

We placed the order to renew our current contract on 4/01/2026, and received the order confirmation plus two attachments of contract renewal details.  But a few days ago I checked our VM account, it still showing that our current contract will end soon, and gave three  offers  for us to choose.  We really had trouble to find an easy way to talk to VM, so I placed another order, hoped that this time the renewal will go through, we received the confirmation and contract renewal details again. But soon after that, an email from VM to tell us  that our current contract will end soon and the contract will continue automatically if we didn't do anything, and the price offered is very high, more or less double of the price which we have ordered.

Can someone help to check what is the problem with our order for contract renewal  ?

 

5 Replies

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  • Mr_K's avatar
    Mr_K
    Knows their stuff
    1 month ago

    It's a pain but renewals are best done over the phone via retentions. Youll get a much better deal than anything online, and its set up immediately. 

    • Mike9299's avatar
      Mike9299
      Tuning in
      1 month ago

      Mr_k, thanks for your advice.

      We are happy with the renewal price that we have ordered, just need VM to activate the order. We don't understand why renew a contract online can be more trouble than by telephone. Can someone please help to solve the problem ?

      • Robert_P's avatar
        Robert_P
        Icon for Forum Team rankForum Team
        1 month ago

        Hello Mike9299

         

        Sorry to hear of the contract issues since placing you renewal online, we appreciate you raising this with us via the forums.

        All renewals placed online can take up to 10 working days to process, this is also dependent on volumes and can be longer. Were you advised when it would commence? Certain services if changed can require 30 days notice.