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DerynD's avatar
DerynD
Joining in
10 months ago

VM - switch to ebilling

I have been through my settings trying to switch to ebilling and all I can find is how to change how VM can contact me, but no way to switch to ebilling. 

The link that the paper bill includes (virginmedia.com/help/virgin-media-ebilling) doesn’t work. The website doesn’t work. Calling doesn’t work. The chat line doesn’t work. The app doesn’t work. It seems Virgin Media has a deliberate policy to avoid any contact with its customers. 

Can someone please assist me in moving to ebilling? 

Meanwhile, the waste of paper and £1.75 per month in unnecessary charges continues… 

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[MOD EDIT: Subject title changed for clarity]

3 Replies

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    10 months ago

    Hi DerynD 👋 Thank you for your post in the Virgin Media Community 😀

    We're sorry to hear about the problem you've been having 😔

    In order to action this change for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

    If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

    Regards,
    Daniel

  • mcdoug24's avatar
    mcdoug24
    Tuning in
    10 months ago

    Just like to add my comments to DerynD's post. I've also been trying to negotiate the broken system that is VM, to switch to ebilling. Their online services DO NOT WORK!!  From previous posts, it would appear that this problem has been ongoing since 2019, and VM have CERTAINLY ignored their customers needs by leaving this problem unresolved. Any time there is a post on this matter the VM forum person asks the customer to go behind closed doors and 'private message'. Why doesn't VM simply fix the problem!   Any constructive suggestions would be welcome.

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      10 months ago

      Hi mcdoug24, thank you for your post.

      We're sorry to hear you're having the same problem 😔

      Although we take on board what you've stated about fixing the problem generally, we'll need to send you a private message on here to help you further. Look out for the envelope in the top right-hand corner.

      If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

      Regards,
      Daniel