VirginMediaO2 verification email never arrives

Have spoken with customer service and technical mulitple times without a fix. I am unable to get into the VigrinMedia or O2 account because of this problem. The email address works fine and the email is not going to spam or otherwise filtered.

Was looking to upgrade as a message was sent offering a deal, but its been so long now I suspect the offer has expired.

any staff on here to are prepared to fix or even change the email on the account for me?