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RMayf's avatar
RMayf
Joining in
3 months ago

VirginMedia02 ID - no registration option?

I have a Virgin Media account and do not have O2. All apps working fine yesterday morning but in the evening all required sign in again and asked for a passkey which I don't have. Used to sign in with face recognition! Having checked I should be prompted to create a VMO2 ID but it just asks for passkey when I put my email in. Locked out of all accounts which is very unhelpful - particularly O2 priority! Please can someone help with getting access.

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  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    3 months ago

    Hello RMayf,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your online account at the moment.

    I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
    Kind Regards,
    Steven_L