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Georgina98's avatar
Georgina98
Just joined
30 days ago

Virgin won't sort out this problem

I need to register a new account but i get stuck after i provide the mail and password . It gets frozen in "Request In Progress"

I talk to them in chat first..20 min waiting and then 4..5 min in between answers..what a headache..they keep insisting is my device problem.

After i called customer support ..20 min wait just so he can tell me the same thing..i try to do it from 3 different devices and different browsers.

After i told him a lot of people have the exact same problem he admit the problem is at their end and to try again in 4 hours if not to call back 🤦🏼‍♀️

Just horrible system..

I can't use my account so i'm losing days without work done..i can't even make a complain because i don't have the account..but at the end of the month they will want the bill payment in full of couse

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  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    30 days ago

    Hi Georgina98 👋.

    Thanks for reaching out to us, sorry to hear of the issues that you are facing with a online account registration. so that we can take a look into this, we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina