Forum Discussion

HashG's avatar
HashG
Just joined
24 hours ago

Virgin unable to add Netflix

I renewed my contract last Friday, the new contract included Netflix with Ads, but for some reason I don't understand why, Virgin are unable add get Netflix working. I have called multiple times and the staff are very polite, but apparently I have wait for the "IT team" to send me an activation link by email? But it has been over a week now and no activation link and nobody seems to be able to fix this. anyone else experience anything similar?

1 Reply

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    22 hours ago

    Hi HashG 👋 Welcome to the community forum! Thanks for posting.

    Sorry to hear about your recent issues with Netflix access following your change of contract. 

    I will send you a PM to take a look and offer further help. Please keep an eye on your Inbox 📩 in the top right corner of the page. We can then return to this public thread with another update when possible. Thanks for your patience in the meantime! 🌞