Forum Discussion

quantock5's avatar
quantock5
Joining in
6 months ago

Virgin rebooked my engineer visit with no reference to me.

Hi all, newbie here, got TV360 problems so set up a visit from engineer for today, got all the emails, and he doesn't turned up, no phone call or message to let me know, which is what he is supposed to do. Now find out when I log in that he is coming on Saturday. Would quite happily take 25squid off me if I didn't show up though. Tried to find a way of contacting Virgin, but I guess I always new where that was going. **bleep**s cost me two jobs I could have taken on today so out of pocket already.

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team (Retired)
    6 months ago

    Hi quantock5 Thanks for reaching out to us and a warm welcome to the Virgin Media forums. 👋🏼

    I'm sorry to hear about the poor experience you've had in relation to the engineer visit. 😢
    I will assist you on this and look in to the matter for you.

    I will send over a private message to further assist.

    Kind regards,
    Ilyas.