Forum Discussion

grinbg's avatar
grinbg
Tuning in
2 years ago
Solved

Area Reference Code

I haven't received my first bill yet and can't seem to find my area reference in order to access/register my account. What would the area reference code be for Mansfield, Nottinghamshire with post code NG18 2AF?

  • Hi grinbg,

    Thank you for reaching out to us in our community and welcome both here and to Virgin Media, the area reference for the provided Post Code is 30, I was able to locate you on our system with the details we have for you and it looks like you may not have been installed yet, if this is the case you may not be able to set up an Online Account due to the system not recognising the details, if this is the case this will change once the account is active.

    Regards

    Paul.      

  • Hi grinbg,

    Thank you for reaching out to us in our community and welcome both here and to Virgin Media, the area reference for the provided Post Code is 30, I was able to locate you on our system with the details we have for you and it looks like you may not have been installed yet, if this is the case you may not be able to set up an Online Account due to the system not recognising the details, if this is the case this will change once the account is active.

    Regards

    Paul.      

    • grinbg's avatar
      grinbg
      Tuning in

      Hey Paul,

      The area code was correct and I have created an online account now with your help. You would be correct, our broadband has not yet been installed as we do not have a virgin media wall socket but I did ring up earlier to schedule an engineer appointment but it doesn't appear on my scheduled appointments tab when I check the MyVirginMedia app, is there any way you could confirm whether it is still happening?

      Thank you!

      • Chris_W1's avatar
        Chris_W1
        Forum Team

        Hi grinbg, thanks for the message, not all appointments will show on the appointments tab. Can you let us know how it goes. - Chris. 

    • Jamie2211's avatar
      Jamie2211
      Joining in

      Hi would you be able to tell me the area code for Rotherham please

      • Kath_P's avatar
        Kath_P
        Forum Team

        Hi Jamie2211, 

        Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

        The area reference is: 14

        Please let us know if you have any further queries.

        Thanks,