Virgin not working since contract renewal

Back in March I spoke with Virgin on the phone who gave me a deal for a new contract which I accepted. Unfortunately for whatever reason nobody actioned the contract. I did wonder if it would maybe take a while to come into effect however I’ve received my second bill at the higher price so knew something was wrong. Yesterday I spoke with Virgin again who said they would honour this contract but it had infact not been actioned and I had been paying the larger amount of £156 for 2 months. I received around 5 pre contract emails all with different amounts on and then a further email with details of my new deal - none of which match up with what was agreed originally back in March.

Furthermore my Virgin is now not working I am unable to access anything and getting you have recently had an issue on your account. I am being told to reset my hub with the reset pin which is also not working I have tried to reset it the way the live chat has told me around 5 times and nothing happens. As you can imagine I am now getting quite frustrated as I am unsure what contract Virgin have put through and I also don’t even have access to anything. I now have to take the afternoon off work to wait for an engineer tomorrow. Any help would be appreciated.