Virgin Media Web Messaging History Request
Hey,
Is someone able to please help me access my Virgin Media Web Messaging History?
I previously spoke to a VM agent in August 2024 about cancelling my current virgin media contract because I was moving to a new address that does not have access to virgin media / internet. The agent said I would not pay an early disconnection fee as virgin media was not available. This was also considered my 30 days of notice for moving address. I would please like the history of this chat.
I have now received a final bill from Virgin that includes an early termination fee. I contacted VM tonight and the agent said that I have to pay the early disconnection fee, irrespective of moving to a new address that does not have virgin media. Additionally, VM has stated they do not have early disconnect fees online here.
The final bill is also charging me an additional £110 for equipment return charges. I have sent the equipment back which will return before the final return date but they may not receive it before the direct debit but I am still being charged for this?
The VM agent I was also speaking to today about this topic ended the conversation without warning after I had not replied for 6 minutes because I was trying to find evidence of VM saying termination fees are not charged if VM is not available at a new address. This was also after I waited 5 hours for an initial response to my first message contacting VM. This is very poor customer service in regard to not honouring what was first offered to me and ending the chat without warning.