Forum Discussion

kelsraewilly's avatar
kelsraewilly
Joining in
12 months ago

Virgin Media started a new contract when I moved home instead of moving my current contract

Hello, I am experiencing the exact same issue as the above user, could I please also get some support? It also seems this is a fairly insidious business practice that should be rectified given Virgin have been doing this to users for years based on the number of issues which have been raised on this forum and the time period mentioned. See other thread for example: https://community.virginmedia.com/t5/Managing-Your-Account-Cable/moving-home-and-being-put-into-a-new-18-month-contract/td-p/5047227 

 

 

[MOD EDIT: Post split to create own thread]

  • Reece_MH's avatar
    Reece_MH
    Forum Team (Retired)
    12 months ago

    Hi kelsraewilly 👋

    Thanks for posting, and welcome to the Forums.

    I'm very sorry to hear about this. I can see that you're currently in a private message with another member of the team. Please respond to their private message when you can, and they will be more than happy to continue assisting with this 😊

    Cheers,

  • louisenoon's avatar
    louisenoon
    Joining in
    12 months ago

    I have the exact same problem, I moved house at the end of November 2023 with my contract due to end March this year. Now all my online information new contract etc states I am locked in till 2025! I don't think so. Please can somebody get in touch as I want to renegotiate a new package but I am concerned when I phone they will say I'm still mid contract and so I can't. Thanks

    • Reece_MH's avatar
      Reece_MH
      Forum Team (Retired)
      12 months ago

      Hi louisenoon 👋

      Thanks for posting, and welcome to the Forums.

      I'm Sorry to hear about the confusion in regards to moving your services. You will have received a new contract because we allow our customers to amend their package, or remain at the same price when moving home. It is also updated to reflect your new address with us as we will cancel your old one.

      In addition, you are also assigned a new account number as it will contain all of the information we need to get the service setup at your new address.

      You can find more information regarding moving home here. However, I'm going to send you a private message, just so we can check over things. Please look out for it in the top-right, white envelope or by tapping your profile picture and selecting "Messages".

      Thanks,

      • louisenoon's avatar
        louisenoon
        Joining in
        12 months ago

        thanks for replying but I don't appear to have received a private message. I want reassurance that my contract end date is still the same as it was on my old contract, I don't want to be locked in for another 18 months given I'm already paying a lot more than new customers for a slower speed. My contract was due to end at the beginning of march so I want confirmation I will be able to re-negotiate my package at that point (or now). Thanks