Forum Discussion

rickwookie's avatar
rickwookie
Up to speed
2 years ago

Virgin harassing me with multiple debt collection agencies.

After Virgin had employed BPO to go after me for a debt that I am currently in dispute with them about, I put my case to BPO and they politely informed me that I wouldn’t be hearing from them again.

Imagine my surprise then when I today received an email from another debt collection agency, Oriel Collections, for the very same amount.

How many of these agencies are Virgin going to employ to harass me, rather than just resolving my outstanding complaint?

  • Andrew-G's avatar
    Andrew-G
    Alessandro Volta

    Phone the Financial Ombudsman, see if any aspects of the matter are within their remit.  If they are, ask how to get the matter considered by FO, because if you can that'll bog the barstewards down in a regulatory adjudication process.

  • Hey rickwookie, thank you for reaching out and I am sorry to hear this.

    I have looked into this and since this post I can see you've been in contact with the team, did they manage to get this resolved for you? Thanks 

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team

        Have you spoke to our collections team about this?

        If you haven't I would reach out to them so they can look into this for you and get to the bottom of it.

        They can be contacted on 0345 454 1111. Thanks 

  • And then there were three...

    So just over a year after the second debt collection agency contacted me, out of the blue I get contacted by a third company - Capital Resolve Ltd.

    There was I thinking my relationship with Virgin Media was all ancient history.

    Here we go again. Wish me luck.

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team

      Hey rickwookie, thank you reaching out and I am sorry to hear this.

      I would advise calling our collection team on 0345 454 1111 or following the advice on the letter you have got.

      • rickwookie's avatar
        rickwookie
        Up to speed

        No.

        Instead I've opened a case with the Communications Ombudsman. Something I should have done over a year ago.

  • Just an update:

    The Communications Ombudsman found in my favour. Virgin Media have 14 days to appeal the decision.