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RobertRuse's avatar
RobertRuse
Tuning in
3 months ago

Virgin complaints form is faulty and unusable

I have a number of dissatisfactions with Virgin. I have sought to complete their online complaints form.

The form is faulty and so you cannot make a complaint using it. I have attempted  using four different devices two tablets, a PC and a phone and the same fault appears with each device.

When you reach the section of the form where you need to fill in your first and second names, your account number and your address the form does not permit you to enter anything.

Therefore you are unable to proceed with the complaint.

I regret that it appears to me that this may well be built in to prevent people raising complaints.

I will contact the communications  Ombudsman to advise them of this issue.

 

 

3 Replies

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    3 months ago

    Hi again RobertRuse,

    I've moved this thread from the Community Natter forum to the Managing your account forum. In a day or two your thread might now  be picked by a member of the forum team and they may offer to help create your complaint.

    The Natter and Chatter boards are under the Off Topic section as they mainly for more general posts of a non VMO2 criteria.  As such VM forum staff seldom look at or respond to posts in this section.

  • Cardiffman282's avatar
    Cardiffman282
    Wise owl
    3 months ago

    See https://community.virginmedia.com/discussions/ManageAccountCable/unable-to-make-complaint-re-offensive-offers/5618272/replies/5618277

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    3 months ago

    Hi RobertRuse, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've had some issues using the online complaint form. Can you please expand further on the issues you're having so we can provide some support for you? 

    Make sure you omit any personal details though. If it's something we can help with, we can then advise further 😊

    Many thanks,