Forum Discussion

dchgv1's avatar
dchgv1
On our wavelength
2 months ago

virgi direct debit

Hi, i changed my direct debit after the last payment in november, have check with bank and VM which says all set up but keep getting texts saying i've cancelled direct debit from VM and o2 (i'm not with o2, been onto VM chat just get a robot which goes around in circles, been on phone yet another robot, just trying to find out if it is setup or not, as only a few days to payment date.

  • Hi dchgv1 

    Welcome to our community forums and thank you for your first post. 

    Sorry to hear you are having issues since changing your Direct Debit. We can understand your concern and we want to do our best to help. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

    Thanks,