Very Poor Customer Service

Virgin Media / Telifonica unsurprisingly incorrectly reported the wrongly disconnected landline fault as "the downstream power levels on your hub are too high" as when happened the technician visit arrange for me by the very helpful V.M.Forum Staff he found that the V.M. HUB landline connection had been remotely disabled.
The technician phone V.M. on his mobile to request that the landline be re-enabled this was achieved after the hub was restarted. What the technician did not tell me was that this process have consequences that it destroyed the home network set up on the hub. The hub setting password destroyed, Wi-Fi SSID Name destroyed, WiFi SSID Password destroyed, any messages that left on 1571 by callers or about medical appointments have been lost or have been destroyed. I have an eye condition which requires eye drops to arrest the onset of blindness all this mismanagement of the provision of my services led to a very stressful time of sleepless night for me and my wife who I depend on to for day to day life. My eye medication running low and needing a request for a repeat prescription from my G.P. which because of the above was made very difficult and lead to miss understanding about the type of medication required. This required more work for my wife to try and resolve again made very difficult by the above problems to resolve my supply is about to run out so if cannot continue with the medication my eye sight may be further impaired. Virgin Media / Telifonica have demonstrated by their conduct that they have no ethics or morality with regard to their loyal customers. In these days of organisations both commercial and public using electronic communication to send essential communications Ofcom should insist that companies such Virgin Media / Telifonica should be regarded as a vital utility and as other much needed utilities they should have a register of people with legitimate personal difficulties.