Very Poor Customer Service
Not been here for a while. Virgin Media has descended into a disorganized mess. On the 2 December 2023 at 15.50 had to contact your V.M. Customer service as telephone line had been down this despite when logging into my account to check service status it reported that there was no problem with the phone line. The customer service is abysmal, providing misleading information, unreliable information, ignoring a 30day notice not to renew the current contract at its expiry date, ignoring a request to reject a V.M. contract summary sheet within the 14 day cooling off period. As a result chaotic billing with undeserved early termination charges. Ignoring the reporting of the phone line being cut off for more than 24 hours which had to be reported to the atrocious continental call centre on a borrowed mobile informing the advisor that I was a pensioner and still very ill and needed to give authority for my wife to speak to the advisor so the call took longer than needed (three quarters of an hour) being asked the same question repeatedly, the call cost over £20.00 even though the V.M.C.S.O. said that the 0345 number was toll free. The V.M.C.S.O. eventually was persuaded to carry out a test and he confirmed there was a fault with the line. Incidently again logging into my account to check service status it still reports that there still no problem with the phone line. VM are well aware of my age. I have been very ill over the last couple of years and still am and they are just taking advantage of my position to hand out this punishment.Solved3.5KViews2likes20Comments