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KungFuWitcher's avatar
KungFuWitcher
Just joined
11 hours ago

Urgently Need Advice

Hi all,

I have found in the position of not being able to pay my bill. I unfortunately lost my job in July and have been paying my bills from savings. I can no longer do that and unsurprisingly VM want to cut to cut me off. My mobile has been cut off so I can't call them. What should I do? Just let them cut me off. Good news for me I have a new job starting this December, but by that point the bill will be completely unmanageable. So should I go for an IVA or something? 

Thank you for reading :)

2 Replies

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    8 hours ago

    Hi KungFuWitcher 

    Thank you for your post.

    I'm sorry to hear about the financial difficulties you have been facing recently. I can understand this must be a stressful time for you. 

    I'm afraid that we are unable to help with payment queries or payment plans from here and you would need to speak with our team directly over the phone. 

    If you have a Virgin Media landline, you can call us free on 150.

    They will be able to look into setting up a payment plan for you.

    Let us know how you get on.

  • KungFuWitcher's avatar
    KungFuWitcher
    Just joined
    6 hours ago

    Right, well if I had a landline I would have already called?? Thanks for taking the time to reply at least.