Forum Discussion

GoblinApple's avatar
GoblinApple
Tuning in
10 months ago

Upgrade offer not yet activated.

Greetings,

My contract expired and I was offered a new 18 month deal on "My Virgin Media" which I accepted as it was a faster speed (M125 to M250) for around £11.50 less per month than I pay now. I received the contract information sheet via email and was given an estimated activation date of Thursday 11 April 24, but I'm still on my old M125 package and it is still showing the "Time to Renew" banner on the "My Virgin Media" homepage.

Can somebody please look into this for me?

  • Vikki_M's avatar
    Vikki_M
    10 months ago

    Hi GoblinApple

    Thanks for your post and welcome to our community.

    The activation date is an estimate and can take around 7 days longer if there's a lot of orders to process.

    We apologise for the delay.

    As you've received the contract information sheet, and if the deal has been accepted, this will be applied to the account soon.

    I'd be happy to send you a private message to ensure everything is in place for you.

    Please look out for the envelope in the top right of the page and pop back to me when you can. 

     

  • Vikki_M's avatar
    Vikki_M
    Forum Team
    10 months ago

    Hi GoblinApple

    Thanks for your post and welcome to our community.

    The activation date is an estimate and can take around 7 days longer if there's a lot of orders to process.

    We apologise for the delay.

    As you've received the contract information sheet, and if the deal has been accepted, this will be applied to the account soon.

    I'd be happy to send you a private message to ensure everything is in place for you.

    Please look out for the envelope in the top right of the page and pop back to me when you can.