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sarahwilkie's avatar
sarahwilkie
On our wavelength
2 months ago

UPDATE DEBIT CARD DETAILS

My debit card expires this month and I need to update with my new debit card details there is nowhere on the my virgin media app where you can do this, I've tried the message us button but it's a stupid bot that gives me a link to press but when I click on the link it keeps taking me back to the start with the message bot it doesn't even give you a choice to speak to an advisor so if my payment doesn't go through it's not my fault VM need to make things like this easier for people.

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  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    2 months ago

    Thanks for reaching out to us sarahwilkie, and welcome back to our Community Forums.

    Just to confirm with you, the expiration of a debit card, assuming a new one is to issued to you and the bank account is remaining open, would not require direct debits to be updated.

    A direct debit is reliant upon  sort code and account number, which wouldn't change with the expiration of a debit card.

    Hope this helps, but do feel free to come back to us if you have any further questions.

    Thanks,

    David_Bn

  • sarahwilkie's avatar
    sarahwilkie
    On our wavelength
    2 months ago

    Thank you David for responding to my question and I understand the answer