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doaa123456's avatar
doaa123456
Joining in
2 years ago

Unplug the broadband router

Hi,

I am about to return my Virgin Media equipment. I am struggling to remove the broadband router's cable. How I can get help?

Thank you.

Best wishes,

Doaa

2 Replies

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  • carl_pearce's avatar
    carl_pearce
    Superstar
    2 years ago

    Can you post a picture?

    It may be a threaded connection, meanning you may need a spanner to undo.

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 years ago

    Hey doaa123456, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

    As mentioned if you post a picture we can guide you or you can follow this guide here which will give you some here  Thanks