My friend referred me to Virgin broadband back in Feb. Neither of us received our rewards.
My friend contacted Virgin who sorted her reward out for her but because of data protection were unable to talk to her about my reward.
They asked her to tell me to post on the forum and someone from Virgin would contact me to discuss my reward. They said to mention that David_Bn helped my friend and that he would help me too.
Forum TeamHello Shira00.
Thanks for your post and welcome to our community.
Sorry to hear you never received your referral reward. This is arranged through a 3rd party company called Aklamio and is done online before a customer joins us.
As the time frame of 30 days has elapsed you will need to contact Aklamio directly by either calling 01576 820 030 or sending an email to virgin-media@aklamio.com.
Sorry we're not able to help from here. Can you please keep us posted how you get on.
Gareth_L
Hey!
I was told to reach out here, as Aklamio tells me to reach out to you. Can you please get in contact with your colleague David_Bn who was really helpful with my friend?
You were able to help my friend to get her reward. As I am her counterpart of the deal, I would appreciate getting my reward as well.
Forum TeamHello Shira00,
Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your unpaid referral.
I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
