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jayennbee's avatar
jayennbee
Tuning in
5 months ago

Unable to view bills

Hi, for quite some time now I've been unable to access my bills. I've tried every day for weeks.
Here's what happens. Select Billing and payments | View your bill | Broadband, TV and landline which takes me back to: Select Billing and payments; and so on and so on in a continuous loop.
It is the same on any device, phone, tablet, Desktop PC either using the website or via the app or the link in the original email inviting me to look at my bill (which was different to usual).
Very frustrating, please fix and advise.
Jef

 

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3 Replies

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  • Alex_RM's avatar
    Alex_RM
    Forum Team (Retired)
    5 months ago

    Hi Jef, 

    Thanks for posting, and sorry to hear you're having some issues viewing your bills. 

    Can you confirm if you've cleared the cache and cookies on the devices you're using? 

    So I can get a few more details from you, I've popped you over a private message. 

    Alex_Rm

    • jayennbee's avatar
      jayennbee
      Tuning in
      4 months ago

      Hi Alex

      Yes, I’ve tried clearing cache/cookies. The problem still persists.

      Jef

      • Alex_RM's avatar
        Alex_RM
        Forum Team (Retired)
        4 months ago

        Thanks for confirming Jef, so I can get a few more details from you, I've popped you over a private message.

        Alex_Rm