Forum Discussion

jayennbee's avatar
jayennbee
Tuning in
9 days ago

Unable to view bills

Hi, for quite some time now I've been unable to access my bills. I've tried every day for weeks.
Here's what happens. Select Billing and payments | View your bill | Broadband, TV and landline which takes me back to: Select Billing and payments; and so on and so on in a continuous loop.
It is the same on any device, phone, tablet, Desktop PC either using the website or via the app or the link in the original email inviting me to look at my bill (which was different to usual).
Very frustrating, please fix and advise.
Jef

 

billing
Help

2 Replies

  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    9 days ago

    Hi Jef, 

    Thanks for posting, and sorry to hear you're having some issues viewing your bills. 

    Can you confirm if you've cleared the cache and cookies on the devices you're using? 

    So I can get a few more details from you, I've popped you over a private message. 

    Alex_Rm

    • jayennbee's avatar
      jayennbee
      Tuning in
      5 hours ago

      Hi Alex

      Yes, I’ve tried clearing cache/cookies. The problem still persists.

      Jef