Forum Discussion

O_O12's avatar
O_O12
Joining in
2 months ago

Unable to Switch to Ebilling

I joined a Virgin Broadband a few months ago. I did not sign up for paper billing. So after being unable to cancel the paper bill using the links and instructions provided I contacted Virgin via live chat & spoke to an agent. They assured me ebilling was set up. The next bill, I was still charged for a paper bill, called customer service, the lady told me there was a glitch in the system so didn't go through. She assured me it had gone through & that I would be reimbursed 1 months paper bill charge. I have been charged for another paper bill this month. I would like this sorted. Virgin, can you send me a message about this. Thanks. 

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    2 months ago

    Hello O_O12.

    Thanks for your first post and welcome to our community.
    Sorry to hear you're still having an issue registering for Ebilling after being advised this was fixed last month.
    I'd like to investigate this for you and make sure your refunded and set up correctly going forward.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check the envelope at the top right of your screen that would be great. 
    Gareth_L
     

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    2 months ago

    Thanks for your time this morning O_O12.

    I'm glad we've been able to fix the Ebilling out for you.

    Should you need anything else you know where we are.

    Gareth_L