Forum Discussion

CharleyFarley1's avatar
CharleyFarley1
Joining in
4 months ago

Unable to Switch to Ebilling via app or online being charged

Hi,

I recently changed my VM contract and all seemed fine with my first bill but noticed £1,75 charge for a paper statement which I have now received.  I was on e-Billing previously and never requested this to change so looks like VM pulling a fast one and trying to fleece me.

Long story short, I used their webchat service last week and told I would receive a refund in 3 days but cannot see this has happened.

I called today and spent 40 minutes trying to get this confirmed it has been refunded and will not be charged moving forward - I was told I would get the refund but they cannot access the e-Billing unless they set up a new contract for £0.01 or I can do this - however there is no option to specifically change to e-Billing other than a contact preference of email/text/phone call/post saying if I select email this will be changed to e-Billing.

So any idea how to change to e-Billing as the company has got me round in circles without any resolve and all I want to do is switch to e-Billing if not already done so and check if I have been refunded for the previous error caused by VM.

Thanks GM

 

1 Reply

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    4 months ago

    Hi GM, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've had issues with your billing. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks,