Forum Discussion
11 Replies
- AdduxiVery Insightful Person
Possibly? Can you try another browser for the Mac ?
- mcdonald45On our wavelength
I have already tried Firefox. I suspect it has to do with Virgin Media and O2 merging. I can access emails on my mobile phone.
- Carley_S
Forum Team
Hi mcdonald45
Welcome to the Community Forums.
Sorry to hear you've been unable to sign into your online account.
Do any of the steps help from here at all?
If not, and you're stuck at the linking part of the sign-in journey for Virgin Media O2 ID, are you able to try the steps here, where we've seen customers using this workaround have been able to link their Virgin Media O2 ID?
Let us know how you get on with these steps, and if you've any further concerns, please let us know.
- mcdonald45On our wavelength
Still no joy I'm afraid
- TudorVery Insightful Person
That’s a really old, 2014, version of MacOS. Have you tried a different web browser. It also did not work on MacOS 18.5, but now works in 18.6.
How are you trying to access email, web browser or Mac Mail?
- mcdonald45On our wavelength
I have tried Chrome web browser and Firefox browser with no success. Mac mail only provides gmail.
I did register successfully for Virgin Media O2 ID on my mobile phone, but still can't sign in on my laptop. I can get the first stage completed ok (filling in my email address) but after that I det a blank page or the never ending Virgin Media symbol, or sometimes the message: Sorry something has gone wrong, try again.
- Lee_R
Forum Team
Thanks for the update mcdonald45.
Are all your browsers up to date? Also have you tried deleting your browsing history/cache before making an attempt on your laptop?
Regards
Lee
- mcdonald45On our wavelength
I have deleted browsing history/cache. Apparently there are no updates available for the browser.
- Daniel_Et
Forum Team
Hi mcdonald45, thank you for your response.
In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
Regards,
Daniel
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