Forum Discussion

mcdonald45's avatar
mcdonald45
On our wavelength
15 days ago

Unable to sign into Virgin Media

I have a MacBook Pro OS X Yosemite 10.10.5 for which no OS upgrades are available. For the past few months I have been unable to sign into Virgin Media or access emails. Any connection?

11 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    15 days ago

    Possibly?  Can you try another browser for the Mac ?

  • mcdonald45's avatar
    mcdonald45
    On our wavelength
    15 days ago

    I have already tried Firefox. I suspect it has to do with Virgin Media and O2 merging. I can access emails on my mobile phone.

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      15 days ago

      Hi mcdonald45 

      Welcome to the Community Forums. 

      Sorry to hear you've been unable to sign into your online account. 

      Do any of the steps help from here at all? 

      If not, and you're stuck at the linking part of the sign-in journey for Virgin Media O2 ID, are you able to try the steps here, where we've seen customers using this workaround have been able to link their Virgin Media O2 ID?

      Let us know how you get on with these steps, and if you've any further concerns, please let us know.

  • Tudor's avatar
    Tudor
    Very Insightful Person
    15 days ago

    That’s a really old, 2014, version of MacOS. Have you tried a different web browser. It also did not work on MacOS 18.5, but now works in 18.6.

    How are you trying to access email, web browser or Mac Mail?

  • mcdonald45's avatar
    mcdonald45
    On our wavelength
    14 days ago

    I have tried Chrome web browser and Firefox browser with no success. Mac mail only provides gmail.

    I did register successfully for Virgin Media O2 ID on my mobile phone, but still can't sign in on my laptop. I can get the first stage completed ok (filling in my email address) but after that I det a blank page or the never ending Virgin Media symbol, or sometimes the message: Sorry something has gone wrong, try again.

    • Lee_R's avatar
      Lee_R
      Icon for Forum Team rankForum Team
      14 days ago

      Thanks for the update mcdonald45.

      Are all your browsers up to date? Also have you tried deleting your browsing history/cache before making an attempt on your laptop?

      Regards

      Lee

  • mcdonald45's avatar
    mcdonald45
    On our wavelength
    13 days ago

    I have deleted browsing history/cache. Apparently there are no updates available for the browser.

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      13 days ago

      Hi mcdonald45, thank you for your response.

      In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      Regards,
      Daniel