Forum Discussion

AnneBonny's avatar
AnneBonny
Joining in
7 hours ago

Unable to see renewal offers "Oops, looking to manage you flex plan"

I recently received the email about my contract ending and was invited to see some renewal offers. 

However, I get the message "Oops, looking to manage your flex plan". 

This happens whether via app, Firefox browser, Chrome browser, pc or mobile (android). 

I've tried links posted on this site to see if that worked, but I gets me to the same page every time, the address bar reads: https://www.virginmedia.com/support/help/change-my-package/my-current-package/customer-exclusion

I note this is a long ongoing issue, it was there 18 months ago when I renewed (had to call a number found on a Reddit forum to get a decent renewal offer, but only after cancelling). 

It would be good to be able to get a decent renewal sorted without calling (anything but the hidden number found on forums means hours of wasted time). 

Anyone know of a fix for this?

3 Replies

  • Ayisha_B's avatar
    Ayisha_B
    Icon for Forum Team rankForum Team
    4 hours ago

    Hi AnneBonny 

    Welcome to the Forums and thanks or your post.

    We're sorry you are unable to see your renewal offers.

    As we don't deal with renewals and upgrades here. please do call the team on 0345 454 1111 who will be happy to help you :)

  • AnneBonny's avatar
    AnneBonny
    Joining in
    2 hours ago

    Thanks for the reply. 

    I'm actually asking other users if they found a solution. As mentioned, I'd rather never call Virgin (it is always a bad experience) and want to avoid the whole cancel and then get a decent offer thing Virgin make you go through. 

    My road finally has other super fast options now so it's not too troubling if I get no solution as can swap to new provider now, but would prefer convenience of staying and would much rather do this online without any phone. Shame after so many years (with multiple people reporting the same problem) Virgin have failed to address the issue entirely. 

  • fizz's avatar
    fizz
    Fibre optic
    2 hours ago

    I had this about 16 month ago now and offer appeared and was actually wrong with what I had already got but then disappeared hours later and gave thr message above. I too complained about this and someone here actually helped me find the quote and then tell me it was wrong anyhow but helped with getting it sorted. 

     

    I  fact i am getting that too says my contract is ending and to get deals click and get the oops....