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mildenhall's avatar
mildenhall
Rising star
2 years ago

Unable to Renew/Update Account despite two Attempts and Assurances from VM

I have gigabit broadband and talk anytime landline with VM.

Due to the recent price rises, I decided to renew my contract for a better deal.

Attempt #1 : Click on "renew" on my.virginmedia.com website and go through the online process. I get contract change notifications via email (can provide the document numbers by PM). I wait until the next month and nothing has changed.

Attempt #2 : I call VM to verbally change my contract. They cannot match the deal offered to me by the VM web site but can offer a monthly discount of £9. I agree this. I get contract change notifications via email (can provide the document numbers by PM). I wait until the next month and still nothing has changed.

Please VM look into this and action the contract change!

Thanks

1 Reply

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  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    2 years ago

    Hi mildenhall,

    Thanks for posting and sorry there's been some confusion with the agreed offers.

    Package changes aren't something we do via this forum, however so I can get a few more details from you I've popped you over a private message.

    Alex_Rm