Forum Discussion

z_ck's avatar
z_ck
Joining in
1 month ago

Unable to remove email from account

Hello,

My personal email address is bound to my mothers Virgin Media account - when trying to remove this online and after recieving the verification link I get an error along the lines of "This link is no longer valid" though I have just recieved it.

My problem is that I have just got Virgin Media at my own property but now I cannot access my account with my email address because its bound to the wrong account.. 

Can someone help me please=?

 

Thanks

account
Account.

3 Replies

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    1 month ago

    Hello z_ck,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your email account at the moment. 

    You wouldn't be able to remove the email address from your mother's account and add it to yours without removing all of the email addresses associated with your mother's account.

    You would need to create a new email address to use as your username with a third party, as you can no longer create new email accounts with Virgin Media.

    Kind Regards,

    Steven+L

    • z_ck's avatar
      z_ck
      Joining in
      1 month ago

      Hi Steven,

      Thank you for replying.

      I have a few other questions - are we able to discuss further via private message please?

      Thanks

      Zack

      • Molly_T's avatar
        Molly_T
        Icon for Forum Team rankForum Team
        1 month ago

        Hi Z_ck 👋 

        We don't generally offer support via PM unless invited in by us directly - we'd need a bit more information about what you are seeking further help with. We always try to resolve things via this platform in the public space if possible, as this means other members can benefit from the knowledge! 
        Just let us know any questions you have, and if we need to send you a PM to find the answers (for example, if we'd need account access) - then we will send you one! 

        If you want to speak to us in a private space from the get go, you can do this via any of our direct support channels;

        Social Media; (Facebook, Instagram) 💻Facebook: https://www.facebook.com/virginmedia and Instagram: https://www.instagram.com/virginmedia/
        📞Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone or 📲WhatsApp:  07803089684

        Thanks for your patience and understanding 🌞