Forum Discussion

Nakchee's avatar
Nakchee
On our wavelength
12 hours ago

Unable to pay by debit card....STILL

Hi i've had a problem using my debit card to pay my virgin media bill, for quite some time now, i've resorted to using my partners card, but it's not the most convenient.

When i go to pay it shows this......

I have been in touch with my bank today and they have said they have not declined any such transaction and that it is a problem with virgin media payment system, it's like it's not even triggering my banks verification, this has been ongoing for a few  years now and still doesn't seem solved, can anyone please help me, i know other payment methods are available, but this is the one i would like to use.

Thanks 

5 Replies

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    10 hours ago

    Hi Nakchee 

    Welcome back to our forums, and sorry to hear you are having issues when trying to process payment with a specific card. We can understand the inconvenience caused, and we want to help. Can you let us know if this happens on multiple devices and browsers? Also, what type of card are you trying to use? (while omitting any personal details). Please get back to us when you can.

    Thanks, 

  • Client62's avatar
    Client62
    Alessandro Volta
    8 hours ago

    Being ex Barclaycard, this perfectly describes a card payment process that is failing before it has submitted the transaction to the bank for authorisation.

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    4 hours ago

    Save yourself all this hassle and pay by direct debit, works every time for me.