Forum Discussion

Nakchee's avatar
Nakchee
On our wavelength
30 days ago

Unable to pay by debit card....STILL

Hi i've had a problem using my debit card to pay my virgin media bill, for quite some time now, i've resorted to using my partners card, but it's not the most convenient.

When i go to pay it shows this......

I have been in touch with my bank today and they have said they have not declined any such transaction and that it is a problem with virgin media payment system, it's like it's not even triggering my banks verification, this has been ongoing for a few  years now and still doesn't seem solved, can anyone please help me, i know other payment methods are available, but this is the one i would like to use.

Thanks 

10 Replies

  • Akua_A's avatar
    Akua_A
    Icon for Forum Team rankForum Team
    29 days ago

    Hi Nakchee 

    Welcome back to our forums, and sorry to hear you are having issues when trying to process payment with a specific card. We can understand the inconvenience caused, and we want to help. Can you let us know if this happens on multiple devices and browsers? Also, what type of card are you trying to use? (while omitting any personal details). Please get back to us when you can.

    Thanks, 

  • Client62's avatar
    Client62
    Alessandro Volta
    29 days ago

    Being ex Barclaycard, this perfectly describes a card payment process that is failing before it has submitted the transaction to the bank for authorisation.

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    29 days ago

    Save yourself all this hassle and pay by direct debit, works every time for me.

  • Client62's avatar
    Client62
    Alessandro Volta
    28 days ago

    The DD could use the bank a/c & sort code from the RBOS Visa debit card.

    • Nakchee's avatar
      Nakchee
      On our wavelength
      27 days ago

      I've set up direct debit, i'm getting too old for this stress, hopefully it works, but i pity all those who still have trouble paying the way i wanted to in the first place, thats been a few years now it's not been sorted.

      Thanks for all the replies and advice