I'm unable to access my bills. I go from Account Settings to Billing - but that only takes me to Help and Support. If I click on View Bills, it takes me back to Help and Support, and so it goes, in a loop between the last two. Any help would be appreciated.
I don't have an app. My problem is with the website.
I've tried it with Firefox and Chrome browsers, Ari, and using a VPN, and I get the same result. I don't have any mobile apps, and can't see an option for pc. Is there an app for pc?
Peter
I have exactly the same problem on my computers and Virgin Media account. When I login and choose Billing it takes me on to:- https://www.virginmedia.com/support/help, I then select "View Your Bill" and it takes me to https://www.virginmedia.com/support/help/view-your-bill-1, I then select "Broadband, TV and landline" and it cycles me back to https://www.virginmedia.com/support/help.
I also have the My Virgin Media app on my Android phone and when I run that I choose "Broadband, TV & Phone", it then takes me to oauth.virginmedia.com in Edge. I then select my email address and use my biometrics to login, but on authenticating I get the message "No available apps" "There are no apps currently configured on this device that your organization allows to open this content. Please ensure you are signed in with your work or school account to your managed apps or contact your organizations support team." with OK being the only option. The authentication screen is then stuck on "Authenticating... Request sent to Biometrics" with the Virgin Media Logo in the middle of this cycling around.
On my computer I have tried Edge, Chrome and Opera, clearing cache/cookies and incognito mode too with no success.
Please can solution to this problem be provided?
I have a problem where I can't access this months bill on my computers and Virgin Media account. When I login and choose Billing it takes me on to:- https://www.virginmedia.com/support/help, I then select "View Your Bill" and it takes me to https://www.virginmedia.com/support/help/view-your-bill-1, I then select "Broadband, TV and landline" and it cycles me back to https://www.virginmedia.com/support/help.
I also have the My Virgin Media app on my Android phone and when I run that I choose "Broadband, TV & Phone", it then takes me to oauth.virginmedia.com in Edge. I then select my email address and use my biometrics to login, but on authenticating I get the message "No available apps" "There are no apps currently configured on this device that your organization allows to open this content. Please ensure you are signed in with your work or school account to your managed apps or contact your organizations support team." with OK being the only option. The authentication screen is then stuck on "Authenticating... Request sent to Biometrics" with the Virgin Media Logo in the middle of this cycling around.
On my computer I have tried Edge, Chrome and Opera, clearing cache/cookies and incognito mode too with no success.
Please can solution to this problem be provided?
Hello IanB-UK.
Thanks for your post.
Sorry to hear about the issue accessing your bills online
I’d like to investigate this for you and see what's causing this issue.
If you don't mind, I’ll need to send you a private message to pass security.
If you can check the logo top right of your screen that would be great.
Regards
Gareth_L
