Forum Discussion

eloholiz's avatar
eloholiz
Tuning in
2 months ago

Re: Accessing bills more than 12m old?

Hi, I am in the same boat needing to access really old bills ( been a customer for 18 years).

I need it as evidence for a delicate home office application. 
I have called an advisor and I was informed I could not gain access to those bills except I get a solicitor. 
In my desperation, I have discovered this forum. Is there any help I can get please?
And if I have to get a solicitor to write , how do  I go about that?

Thanks.

  • eloholiz's avatar
    eloholiz
    2 months ago

    Thanks for your reply. 
    I was needing 2006-2016 - even if it is just temporary access to the digital bills. Just so I can download and send off with my application. 
    However after speaking with my solicitor, he advised that an official letter from Virgin Media confirming me as a current customer and stating the dates from when I have been a customer, will suffice. 
    The advisor I spoke to did offer that option. 
    Shall I ring customer service again? Or can you take that up from this forum? 
    Thanks.

    Eloho

  • Steven_L's avatar
    Steven_L
    Forum Team
    2 months ago

    Hello eloholiz,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with getting your bills for a home office application. How far back are you looking to get bills from?

    Kind Regards,

    Steven_L

    • eloholiz's avatar
      eloholiz
      Tuning in
      2 months ago

      Thanks for your reply. 
      I was needing 2006-2016 - even if it is just temporary access to the digital bills. Just so I can download and send off with my application. 
      However after speaking with my solicitor, he advised that an official letter from Virgin Media confirming me as a current customer and stating the dates from when I have been a customer, will suffice. 
      The advisor I spoke to did offer that option. 
      Shall I ring customer service again? Or can you take that up from this forum? 
      Thanks.

      Eloho

      • Paul_DN's avatar
        Paul_DN
        Forum Team
        2 months ago

        Hi eloholiz,

        Thank you for the above information, we can only request bills from up to 24 months, if you require older bills for legal reasons Your solicitor or legal representative will have a single point of contact (SPOC) process to follow to contact our Police liaison unit (PLU) directly when they need to obtain account information for legal reasons.

        Regards

        Paul.

  • eloholiz's avatar
    eloholiz
    Tuning in
    2 months ago

    Thanks for your reply. 
    I shall work something out with my legal representative. 
    I am surprised that I cannot have access to older bills. 
    I have other service providers where I have had access to all old bills ( 2016 - date) just from the portal  and without needing to contact anybody.
    I am surprised having access to my old bills has become such a complicated issue. 
    Making life difficult for people one day at a time! 
    I have just called to request a letter instead. I have been informs I also need a solicitor to get a letter from my service provider that I am a customer for 18 years? Wow!
    I’m feeling very frustrated by this. 
    Thanks for your reply. 

    • Kath_P's avatar
      Kath_P
      Forum Team
      2 months ago

      Hi eloholiz, 

      Thanks for coming back to us on this. We understand the frustration caused however what your requesting isn't something we are able to do. As mentioned by Paul, your solicitor or legal representative will have a single point of contact (SPOC) process to follow to contact our Police liaison unit (PLU) directly when they need to obtain account information for legal reasons. They will be able to get you the bills or letter ensuring that it is suitable to be used for legal reasons. 

      Apologies for any inconvenience caused. 

      Thanks,

      • eloholiz's avatar
        eloholiz
        Tuning in
        2 months ago

        Hi,

        thank you for your reply.

        I am not in any dispute neither do I have any court case. 
        I am making an application and I need documentary evidence to prove address for the last 18 years ( in addition to other documentary evidence I already have). 
        Am I a virgin media customer? Yes.

        I have been a Virgin media customer since 2006 till date. 

        Have I been at the same address? Yes. 
        I have been at the same address from 2006 till date? 
        Am I the named customer on the bill? Yes.

        I am the only named customer on the bill from 2006 till date.

        Can  I have access to my old bills older than 24 months? No- access denied. 
        ( if I knew I would need this document, I would have been downloading and saving all these years- I was naive and stupid!)

        After speaking with my legal adviser, the advice was that a letter confirming I am a customer will suffice in the absence of the bills. 
        Can I get a letter ( from customer service or something) confirming I am the named customer at the mentioned address and been customer since 2006?
        Is access also denied?????

        That is all I want for Christmas, Virgin Media. 
        Thank you. 

  • eloholiz's avatar
    eloholiz
    Tuning in
    2 months ago

    Thank you for your reply.

    I am not looking for a strong body to prove residence. 
    That is not what I am after. 
    I have been on the electoral register e.t.c I have a letter from my GP e.t.c 

    I am the one making the application!
    I need a ‘UTILITY  bill’ that proves I have been residing at the address for the time I have stated.

    And  I have been a customer with Virgin Media for that time and Virgin Media is a ‘Utility bill’. And I am still your customer from 2006- date. As I cannot have access to old bills, I just need a letter that confirms that the said person at the said address have been your customer for that said period . 2006- date. 
    And that is me! At the same address . Paying the bills from 2006- date. 
    Your customer since. 2006

    Thank you.

     

     

    • Sabrina_B's avatar
      Sabrina_B
      Forum Team
      2 months ago

      Hi eloholiz 👋.

      Thanks for the reply. Ah ok, your water provider may be able to provide you with something more solid perhaps. We can offer you a document that will include this information, but as it is not standard there will be other elements of information as its template based that will be redundant for you. If this is ok we can arrange it via private message. 

      Sabrina