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Jessica539's avatar
Jessica539
Joining in
11 months ago

Trying to contact virgin customer service - Netflix billing

Hello can someone please let me know how you can get through on the phone to speak to someone I've been trying for days both numbers everytime a silly automated voice tells me to put in my details and then says please pay your bill goodbye its an absolute joke even tried online chat but will not load I'm still being charged for Netflix when I've already cancelled the subscription through virgin media there needs to be a major improvement in customer service because from what I've read online this is a constant issue for most people 

 

 

[MOD EDIT: Subject title changed for clarity]

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  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    11 months ago

    Hi Jessica539,

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm sorry to hear you've had some trouble with removing Netflix from your account. When and how did you request to cancel this?

    Thanks,
     

    • Jessica539's avatar
      Jessica539
      Joining in
      11 months ago

      Hello thank you for your reply i cancelled the subscription through my  Netflix account 2 weeks ago but my bill that's just come in has the charge still on there 

      • David_Bn's avatar
        David_Bn
        Icon for Forum Team rankForum Team
        11 months ago

        Thanks for coming back to us Jessica539.

        Can you please confirm if you still have access to the Netflix account at all?

        Thanks

        David_Bn