Unable to contact customer service

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

Hi dafino 👋

Thanks for posting, and welcome back to the Forums.

I'm sorry to hear you've had some trouble getting in touch. If you could expand on what you need assistance with, we'll certainly do our best to help out.

Cheers,

Hi, thanks for responding. I am moving house and the person who is moving into the house we're leaving is also a Virgin customer and appears to have initiated a cancellation on our behalf, as I've received emails and texts from Virgin saying "we're sorry you're leaving us on Friday 8 December". This is fine by me but I want to:

• Check if there's anything I need to do to confirm the cancellation from my end?
• Let Virgin know that you don't supply broadband at my new address (I can provide a mortgage statement) to avoid cancellation charges, which this article confirms I should not have to pay: https://news.virginmediao2.co.uk/virgin-media-o2-ends-charges-for-off-net-home-movers/

Thanks

To be honest virgin is a shambles when it comes to customer service. It’s disgusting. They should be reported!