Forum Discussion

supershaun's avatar
supershaun
Dialled in
10 months ago

Trying to charge me extra month

So the 4th March I gave Virmin media my 30 days notice and agreed I would get charged 1 month and then on the 4th April get charged £4.50 for the extra couple days out contract. To my surprise I sign in on app and they trying to charge me from the 4th April- 5th May🤬 like come on Virgin stop being greedy f*****s and just let me pay what your owed and nothing more see pics for proof. 🥴

Virgin trying to bill me again

 

Proof of chat with them in March cancelling and agreeing a end fee

  • unisoft's avatar
    unisoft
    Knows their stuff
    10 months ago

    Same boat. They charge (produce bills) until end of disconnection. You'll either get a cheque back 28 days after OR if the DD date is in the future they may not collect the amount and issue a credit a few days after disconnection. The email is wrong as it says "You haven't paid last month's"; that's because the system is coded by halfwits who haven't given it intelligence to realise the DD isn't due yet; how can they complain when they are the ones who collect payment.

    Like you I had a full month for April quoted even though I paid up till end of March. A credit for the unused last two days of March came through a few days after disconnection which the email said was around £6, but looking in My Virgin Media billing, its says that credit plus the month of April (which hasn't actually been taken by DD until 12th April).

  • Ilyas_Y's avatar
    Ilyas_Y
    Forum Team
    10 months ago

    Hey supershaun Thanks for reaching out to us on the Virgin Media forums. 👋🏼

    I'm sorry to hear about the confusion in relation to the billing. 😢
    The bills will be produced as usual up until the disconnection as the system does not consider in the disconnection.

    This amount is either refunded or recalculated in the final bill, which is produced a few days after the services have ended. 🧾

    Kind regards,
    Ilyas.

    • UnhappyChappy1's avatar
      UnhappyChappy1
      Tuning in
      21 days ago

      What an idiotic way to deal with final payments. Instead of spending the money to fix your broken and antiquated system, you'd rather push the cost onto your customers and disadvantage them in a time when cost of living is already high, they end up paying for your ineptitude as a business.