Trying to charge me extra month
So the 4th March I gave Virmin media my 30 days notice and agreed I would get charged 1 month and then on the 4th April get charged £4.50 for the extra couple days out contract. To my surprise I sign...
Forum Discussion
Same boat. They charge (produce bills) until end of disconnection. You'll either get a cheque back 28 days after OR if the DD date is in the future they may not collect the amount and issue a credit a few days after disconnection. The email is wrong as it says "You haven't paid last month's"; that's because the system is coded by halfwits who haven't given it intelligence to realise the DD isn't due yet; how can they complain when they are the ones who collect payment.
Like you I had a full month for April quoted even though I paid up till end of March. A credit for the unused last two days of March came through a few days after disconnection which the email said was around £6, but looking in My Virgin Media billing, its says that credit plus the month of April (which hasn't actually been taken by DD until 12th April).