Trying to charge me extra month
So the 4th March I gave Virmin media my 30 days notice and agreed I would get charged 1 month and then on the 4th April get charged £4.50 for the extra couple days out contract. To my surprise I sign...
Forum Discussion
Hey supershaun Thanks for reaching out to us on the Virgin Media forums. 👋🏼
I'm sorry to hear about the confusion in relation to the billing. 😢
The bills will be produced as usual up until the disconnection as the system does not consider in the disconnection.
This amount is either refunded or recalculated in the final bill, which is produced a few days after the services have ended. 🧾
Kind regards,
Ilyas.
What an idiotic way to deal with final payments. Instead of spending the money to fix your broken and antiquated system, you'd rather push the cost onto your customers and disadvantage them in a time when cost of living is already high, they end up paying for your ineptitude as a business.
