Trouble with referral reward
Hi, I don't even know if this is the correct thread to post this in but there wasn't an option for missing referral reward. I've been checking the aklamio email for weeks now, it changed from "2 weeks" to "less than a week" a while ago, it's now changed to "pending" and should have been paid out last week at the latest. I'm still waiting. I'd referred my mum and she is now asking me where it is. I've emailed virgin and had no reply as yet, aklamio clearly state that it is virgin who are responsible for paying it out so there is no point in me contacting them. Can anyone help please?? We shouldn't have to chase anyone up when the specified time frame has passed and then some. Virgin either need to pay out or stop false advertising to dupe customers into signing up. I'm getting fed up of it now and seriously considering voiding my contract as they have breached their terms and conditions so it would be very easy to cancel on those grounds. Why are they making it so difficult for customers to get what they were promised??