Forum Discussion

njewhu's avatar
njewhu
On our wavelength
7 months ago

Trouble switching to Netflix via VM

Hi just found out i have Netflix with my package. When i try to start the switch process I get the "Sorry, something’s gone wrong! We’re having some technical issues"message. 

Dont want to cancel my current Netflix subs till I can get this working!

What are the steps please?

Many Thanks

 

 

  • Hi njewhu,

    Thank you for your post and welcome back to our community forums. We're here to help.

    I'm sorry to hear that you're having a bit of trouble with Netflix. Can you clarify exactly what steps you're taking to carry out the switch, and at what point in that process does the error message appear?

    Thanks,
     

    • njewhu's avatar
      njewhu
      On our wavelength

      Thanks for responding!

      When you got to Entertainment Services you then chose Activate Netflix then you get the error message.

       

       

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team

        Have you already for a Netflix account from before this?

        Can you attach a screenshot of the error please?

      • njewhu's avatar
        njewhu
        On our wavelength

        Hi - amazingly this is still not resolved! At the end of the month i got a message saying that this could not be billed through Virgin. I have raised it three times with support who tell me to wait 5-10 days and I will get an activation email. I never get it! Im not getting something Im paying for which is frustrating. They say its been escalated to Netflix. On my 365 box I get a message saying this bundle is not available or similar when I sign on to Netflix