Total failure to link VM & Netflix accounts
I'm not sure if this is the right message board but here we go...
Until I recently started a new contract I paid for my Netflix Standard subscription separately. The new package includes Netflix Standard.
On the day it arrived, I went through the steps on the 360 box to link my VM & Netflix accounts and was told that it had been done.
I had an email from Netflix yesterday to tell me that my new 'Standard with adverts' account would be starting in June...eh?
I went on a VM webchat and the first agent told me that I didn't even have Netflix but I could add it for an additional fee! I told him that I was logged into my account and staring at the contract but he couldn't get his head around that and insisted I had no Netflix. I tried again and the second fella told me that I DID have Netflix Standard in my package so he didn't know why I'd received that email. He assured me that it was Standard and I wouldn't be seeing any adverts.
So, over to Netflix and they told me that the account was still registered in my name and with my personal bank details i.e. they had no idea about VM 'taking over' my account and billing. They asked me to check my VM account online and find an 'Activate Netflix' button, which I eventually found under Entertainment Services. I clicked that, got prompted for a code that had been emailed to me, I entered that....and it took me straight back to my account overview. No change at Netflix's end apparently, so I was passed back....
Back to VM on the phone this time. Bad line to India and the agent made me go through the Activate Netflix option again. She couldn't understand why nothing was happening and I kept being returned to my account overview. She then changed my VM account password (don't ask me) and asked me to repeat the Activation - same thing. She then asked me to try logging into Netflix using my VM account details and new password but that just told me I had the wrong password for the email address. It has now (allegedly) been raised as an 'issue' and I'm told that someone will contact me within 5 working days. That's fine but what if they call when I'm not home and not in front of my PC or 360 box!!
Just for a laugh I thought I'd log in to my VM account using a different web browser as I know Chrome can often throw a wobbly. In Edge, the Activate Netflix option actually got a little further and I was told that it was "Trying to connect to your Netflix account" before it fell over with the unhelpful message "Sorry, something’s gone wrong! We’re having some technical issues."
Has anyone else out there had the same pain but somehow got their accounts linked successfully?
Thanks
